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Jemal Kakoz
Director at Twenty Seven Twelve
Professional Background
Jemal Kakoz is a seasoned IT professional with over 15 years of rich experience in the Information Technology sector, specializing in Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). Throughout his career, Jemal has successfully overseen the strategy, implementation, and service delivery of technical IT services for a diverse clientele of over 4,500 customers. His outstanding leadership capabilities have led him to manage teams of up to 25 employees, demonstrating exceptional aptitude in operational management and workforce development.
Jemal's illustrious career features a series of critical roles within various esteemed organizations. Notably, he has been responsible for annual management of over 3,500 technical implementations, evidencing his commitment to ensuring seamless service delivery. His qualifications, including ITIL, Prince2, and ISEB CISMP certifications, equip him with the knowledge and skills necessary to excel in the dynamic world of IT.
Education and Achievements
Jemal pursued his academic interests at the University of Greenwich, where he studied Business Information Systems. This foundational education has undoubtedly shaped his analytical skills and strategic thinking, enabling him to innovate within the IT sector.
Among his notable achievements, Jemal managed the first deployment of a virtualized SSL device within a Managed Service Provider (MSP) environment in the UK. This pioneering project not only showcases his technical prowess but also his ability to deliver cutting-edge solutions in a competitive market. Furthermore, Jemal initiated and successfully launched the second virtualized firewall to market, solidifying his reputation as a forward-thinking leader in technology.
Jemal's experience spans various facets of IT service management, including 3rd line problem management, 2nd line incident management, change management, technical service delivery, and the operation of Security Operations Centers (SOCs) functioning 24/7. This breadth of knowledge provides him with a unique perspective on the full service delivery support lifecycle, allowing him to identify and tackle challenges effectively.
Core Values and Professional Philosophy
At the core of Jemal's professional ethos are principles that highlight the importance of team fulfillment, attention to detail, automation, shared success, and understanding individual goals. He believes that satisfied employees are essential for delivering high-quality service, a philosophy that has driven his approach to operational management. Jemal places a strong emphasis on minimizing problems through meticulous detail management, recognizing that high costs can arise from unresolved issues.
A passionate advocate for automation, Jemal understands that enhancing workflow efficiency can significantly reduce the burden of monotonous tasks, allowing teams to focus on more creative endeavors. His collaborative nature shines through his belief that team wins are more valuable than individual accolades, making him a unifying presence in any work environment.
Furthermore, Jemal exhibits a remarkable capability in recognizing and understanding the goals of engineers. By fostering an environment where objectives align with personal and organizational aspirations, he effectively motivates teams, facilitating an enhanced sense of collaboration and purpose.
Professional Journey
Jemal's professional journey has taken him across a breadth of respected organizations, reflecting his adaptability and expertise. He is currently serving as Service and Cutover Manager at Euro Car Parts Ltd., where he continues to make significant contributions to the IT landscape.
His previous roles showcase a storied career, characterized by leadership and impactful contributions. As the Director at TwentysevenTwelve Ltd., he played a pivotal role in steering the organization’s strategic direction. He has also served as the Interim Head of IT Service Delivery at G4S, where he leveraged his extensive knowledge to foster excellence in service delivery.
Prior to that, Jemal contributed to the University of Oxford as the Interim Service Delivery Lead, and he held the esteemed position of EMEA Head of Service Delivery at FireHost. His early career involved positions at Claranet, where he steadily advanced from an Incident Manager to Security Manager, ultimately serving as the Solution Implementation Manager. Additionally, he honed his skills as a Systems Administrator at Kohler Mira Ltd.
Recognition in the Industry
Jemal Kakoz has earned a strong reputation for his innovative thinking and dedication to service excellence. His experience managing complex projects and leading team initiatives showcases his leadership capabilities and technical knowledge. By continuously seeking opportunities to enhance operational processes and implement best practices, Jemal has positioned himself as a reliable resource and mentor within the IT community.
Conclusion
In summary, Jemal Kakoz is a highly accomplished IT professional with a rich background in service delivery and operational management. His extensive experience, qualifications, and core professional values contribute to his position as a leader in the industry. Whether through team-building, process enhancement, problem-solving, or employee training and development, Jemal remains committed to driving success for his clients and employers. If you’re interested in exploring how Jemal’s expertise can support your organization’s IT needs, feel free to reach out via LinkedIn.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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