University of Minnesota

I sell GN ReSound branded and Private Label hearing aids to audiologists, dispensers, physicians, hospitals, and other hearing healthcare professionals.   My role with ReSound is to effectively generate incremental revenue with customers through prospecting, relationship building, team collaboration, and strategic account management.  I've been able to differentiate myself by continuously delivering value, world-class service, and sales excellence to my customers and their patients.

ReSound

Senior Inside Sales Representative

I was responsible for providing sales feedback to agents to increase confidence, performance, and delivery during the sales process, resulting in the top performing sales team each month.

* Hire, train, and supervise day to day operations of inbound and outbound sales agents, support staff, and test team averaging between 18-22 direct reports 
* Consistently met monthly key accountabilities and expectations, delivering over 125% of monthly revenue objectives
* Effectively assisted in the development of internal work flows and sales processes, resulting in a sales center increase in adherence of 9.1% and an increase in productivity of 7.7% within the first 6 months of implementation
* Recognized for performance excellence with Supervisor of the Quarter Award (2008)
* Professionally handled customer call escalations resulting in better customer satisfaction
* Led a successful test team project of Direct to Agent and the Health History Handoff

Assurant Health

Direct Sales Supervisor

My responsibility as a sales executive was inbound and outbound sales of individual major medical, short-term medical, fixed indemnity and supplemental medical and dental, travel insurance, and student health insurance products.  I was responsible for providing inside sales expertise and educating customers regarding comparative benefits.  I was elected to serve as a member of an exclusive team of agents to work with our USAA and State Farm clients, in addition to being a team leader of a distinctive group of sales agents who acted as a focus group for the 2004 Direct to Consumer pilot.  

* Consistently exceeded revenue and conversion goals, delivering over 135% of average monthly objectives 
* Drove over $1 Million annualized sales in 2009, 2010, 2011, and 2012
* Highest revenue producing agent for 2010, 2011, and 2012
* Recipient of plaque and certificate from USAA Life General Agency for outstanding service

Sales Executive

Effectively profiled, acquired, managed, and developed new and existing business accounts.

* Surpassed 2002 and 2003 revenue and profitability goals, delivering over 140% of monthly objectives
* Recognized for performance excellence as Salesperson of the Month for September 2002, December 2002, February 2003, and June 2003
* Responsible for sales growth of 35-50 customer accounts at any given time, successfully growing them to a point of transition to our outside sales force and account executive team 
* Successfully cultivated numerous new clients by cold calling and through referrals

Jeffrey Rolf