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Jeff Farrell
Assistant Director, Ticketing Admissions at United States Golf Association (USGA)
Professional Background
Jeffrey Farrell is a highly accomplished professional with extensive experience in ticketing operations and admissions management within the vibrant and competitive entertainment industry. Currently serving as the Assistant Director of Ticketing Admissions at the United States Golf Association (USGA), he leverages his diverse background to enhance the guest experience at one of the most prestigious organizations in golf. Jeffrey continues to make significant contributions to the USGA, ensuring that ticketing operations are seamless and user-friendly for golf enthusiasts.
Throughout his impressive career, Jeffrey has held several key positions in ticketing operations, demonstrating his ability to adapt and thrive in different roles. Previously, he was the Manager of Ticketing Operations at The Bowery Presents, one of the leading concert promotion companies in the Northeast. There, he managed ticket sales for a wide range of live events, showcasing his strong skills in customer service and sales analytics.
Before his tenure at The Bowery Presents, Jeffrey served as the Manager of Ticketing Operations at AEG Presents, a global leader in live entertainment and ticketing. His role there involved overseeing ticket sales for concerts, sports, and other live events, requiring a strategic approach to pricing and inventory management. Following this, he held the position of Manager of Ticketing Operations at Madison House Presents, where he gained further insight into the dynamics of managing ticket sales for a variety of entertainment formats. These experiences equipped him with a comprehensive understanding of the ticketing landscape and the operational insights necessary to succeed in high-pressure environments.
Jeffrey’s career also included significant leadership roles in ticketing services. As the Director of Ticketing Services at The Argyle Theatre, he was responsible for developing and implementing ticketing strategies that maximized revenue while improving the customer experience. His prior position as the Director of Ticketing Services at Adelphi University involved overseeing ticketing for various campus events and productions, supporting the university’s mission to enhance student engagement through the arts.
In addition to his work in ticketing, Jeffrey also has a rich background in admissions and guest experience. He started his career as an Admissions Associate at The National September 11 Memorial & Museum, where he demonstrated his commitment to serving the public while educating visitors about one of the pivotal moments in American history. His experience as a Ticket Fulfillment and Guest Experience professional at One World Observatory allowed him to combine his ticketing expertise with a genuine passion for helping people make lasting memories.
Jeffrey's early career also includes a significant role with the New York Mets, where he was a Supervisor in Ticket Fulfillment and Services. There, he developed foundational skills in relationship management and service excellence that have been instrumental in his success throughout his career.
Education and Achievements
Jeffrey Farrell is a proud alumnus of the State University of New York College at Oswego, where he cultivated a strong educational background that prepared him for a successful career in the ticketing and admissions field. His education has equipped him with essential knowledge and skills that have become the cornerstone of his professional journey.
Throughout his career, Jeffrey has been recognized for his dedication to improving operational efficiencies and enhancing the customer journey. His commitment to excellence and his ability to lead teams in high-stakes environments have earned him respect within the industry. By fostering a customer-centric approach in each of his roles, he has consistently delivered positive outcomes for the organizations he has represented.
Achievements
Jeffrey's career is marked by numerous achievements reflecting his skill in managing ticketing operations and enhancing client experiences. His contributions to enhancing ticket sales and customer satisfaction at organizations like USGA, The Bowery Presents, and AEG Presents speak volumes about his capabilities in the ticketing sector.
In his current role at the USGA, Jeffrey has been instrumental in streamlining ticketing processes and improving accessibility for patrons, showcasing his commitment to providing a world-class experience for all golf fans. His ability to combine analytics with customer insights has been key in developing effective revenue strategies that align with organizational objectives.
Overall, Jeffrey Farrell is a dedicated professional whose extensive background in ticketing operations, admissions, and guest services has made a significant impact on the organizations he has served. With a strong educational foundation and a proven track record of success, Jeffrey exemplifies the qualities of a leader who is well-respected in the entertainment and service industries.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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