Jeff Zaniker

Jeff Zaniker is a seasoned professional in the field of customer care services, currently serving as the Managing Director and Global Practice Lead at Accenture. In this role, he is responsible for overseeing and driving strategic initiatives related to customer care across various industries, leveraging technology and innovative solutions to enhance customer experiences.

Zaniker has extensive experience in management consulting and has worked with numerous organizations to improve their customer service operations. His expertise includes digital transformation, operational efficiency, and customer engagement strategies. He is known for his ability to integrate advanced technologies into customer service frameworks, helping businesses adapt to changing consumer expectations.

In addition to his professional responsibilities, Zaniker is active on LinkedIn, where he shares insights and thought leadership on trends in customer service and technology. His contributions to the field are recognized through various speaking engagements and publications, making him a respected voice in the industry.