Suggestions
Jeff Stokvis
Senior Principal, Advanced Solutions at BNY Mellon
Professional Background
Jeff Stokvis is a seasoned leader in enterprise-scale customer experience transformation and digital product innovation, boasting over 20 years of experience rooted in the innovative ecosystems of Silicon Valley and Silicon Alley. Throughout his extensive career, he has carved a niche as an Agile SAFe Product Manager adept at driving change and fostering innovative solutions in various sectors including financial services, B2B industrials, and travel and hospitality. Jeff possesses a keen understanding of the dynamic landscape of digital transformation, adeptly combining his passion for customer engagement with a strong analytical approach to core business drivers.
Jeff's career is marked by impressive contributions across some of the leading organizations in the financial services industry. He has collaborated with prestigious institutions such as BNY Mellon, BlackRock, and AIG, putting his expertise to work in enhancing customer journeys and refining digital engagement strategies. Similarly, his experience extends into B2B industrials, partnering with industry giants like DuPont, Siemens, and UPS, where he has been instrumental in tailoring innovative digital solutions that align with market demands.
In an era where customer experience is paramount, Jeff has also made significant strides in the travel and hospitality sectors. His work with Delta Airlines and InterContinental Hotels Group highlights his versatility and ability to adapt effective digital strategies that resonate with industry-specific audiences. Jeff's efforts bring to the forefront not just technological advancement but also the understanding of customer behavior and expectations in an ever-evolving digital landscape.
Education and Achievements
Jeff Stokvis laid the foundation for his career with a Bachelor of Arts in Economics from Wesleyan University, where he developed a strong analytical mindset critical for navigating complex market dynamics. To further broaden his expertise, he also pursued studies in European Integration at the University of Amsterdam, enhancing his understanding of international market trends and regulatory frameworks.
Over the years, Jeff has gained recognition as a thought leader in the digital transformation space, sharing his insights at major industry conferences including the CMO Council, Leaders Council, AMA, and APPNATION. His published works and speaking engagements underscore his commitment to advancing dialogue around effective customer engagement strategies and digital innovation.
Key Verticals & Businesses
In his professional journey, Jeff has focused on several key verticals:
- Financial Services: His extensive work with leading firms like BNY Mellon, BlackRock, MasterCard, Lloyds Bank, AIG, TD Ameritrade, and Jackson National emphasizes his expertise in this domain, where he enhances customer experience and fosters innovation.
- B2B Industrials: Jeff has made significant contributions in the B2B space, collaborating with notable businesses such as DuPont, Siemens, IBM, UPS, Samsung Business, and GAF.
- Travel & Hospitality: His engagement with Delta Airlines, InterContinental Hotels Group (including Holiday Inn), and Taj Hotels showcases his adeptness at transforming customer journeys in the realm of travel and hospitality.
Achievements
Jeff's career is distinguished not only by the organizations he has served but also by the numerous initiatives he has spearheaded. His role as Senior Principal and Director of Advanced Solutions at BNY Mellon has seen him implement transformative strategies that place customer experience at the forefront of digital innovation. Prior to this, at Publicis Sapient, as Senior Director and Digital Product Innovation and Transformation Strategy Lead, he developed an array of strategies that have had a lasting impact on client engagement across sectors.
He has also served as Director of Experience Transformation Strategy at SapientRazorfish, where he further honed his skills in aligning digital experiences with customer needs, driving customer satisfaction through innovative approaches. His tenure at Ogilvy as Partner - Director of Digital Strategy is another highlight, offering insights into brand development and effective digital marketing.
Moreover, Jeff's early career contributions as Director of Product Development at Inform Technologies LLC and as a Product Manager at LookSmart shaped his early understanding of product management and digital strategies, laying a strong groundwork for his subsequent success.
In conclusion, Jeff Stokvis exemplifies the modern leader in customer experience transformation and digital product innovation. With his rich background, extensive education, and unmatched expertise across various industries, he is not just a participant but a key innovator in the digital landscape. His ability to connect trends, drive business drivers, and enhance customer experiences places him at the forefront of industry evolution, making him a pivotal figure to watch in the digital transformation narrative.