Jeff Rankin

Jeff Rankin is a seasoned Senior Support Engineer with a wealth of experience in call center technology spanning over 20 years.

His expertise covers various aspects of the call center environment, with a strong focus on technology and software applications.

Prior to his current role, Jeff has held key positions in renowned organizations such as Discover Financial Services, Xerox, Vortalsoft, Inc., Citi Group, Cleartel Communications, Convergys Corporation, and Aspect Software.

He has served as Sr. Associate in Dialer Engineering, Lead Telephony Engineer / System Administrator, Support Engineer / Consultant, VP Sr. Support Engineer / IT Project Manager, Workforce Manager, Workforce Scheduling Manager, and Systems Engineering Support Engineer.

His extensive background in call center technology positions him as a valuable asset with a deep understanding of operations and technology within the industry.