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Jeff Parks
Co-Founder and Managing Partner at Riverwood Capital
Jeff Parks is a prominent investor and board member at Gladly, a customer service platform designed to enhance brand loyalty through personalized interactions. He is also the Co-Founder and Managing Partner of Riverwood Capital, a venture capital firm that focuses on high-growth technology companies.
Background and Career
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Education: Jeff holds a Dual BA in Economics and Mathematics from Pomona College, where he graduated Magna Cum Laude and was inducted into Phi Beta Kappa.2
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Professional Experience:
- Prior to founding Riverwood Capital, Parks worked at Kohlberg Kravis Roberts & Co. (KKR), specializing in large-scale leveraged buyouts in the technology sector.
- He also served as an investment professional at Oaktree Capital Management, focusing on private equity investments in distressed companies.
- Earlier in his career, he was an investment banker at UBS Investment Bank in Los Angeles.23
Role at Gladly
Jeff joined the board of Gladly following a significant investment from Riverwood Capital, which secured $55 million in funding for the company. He has expressed enthusiasm for Gladly's mission to transform customer service by adopting a people-centered approach, emphasizing the importance of understanding customer needs to foster loyalty.12
Board Memberships
In addition to his role at Gladly, Jeff serves on the boards of several other companies, including:
- Degreed
- Druva
- Files.com
- ForgeRock
- HG Insights
- Sauce Labs
- Sensor Tower
- Vacasa (Chairman) .2
Parks' extensive experience in technology investments positions him as a key player in guiding Gladly's strategic growth and innovation initiatives.
