Jeff Mowatt

Jeff Mowatt is a distinguished Certified Speaking Professional (CSP) and a prominent figure in the field of customer service and sales training. Based in Calgary, Alberta, he has been actively involved with the Canadian Association of Professional Speakers (CAPS) since 1996 and served as its national president from 1999 to 2000.12

Professional Background

• Current Role: President of JC Mowatt Seminars, a company he founded in January 1992, where he focuses on improving customer service experiences and enhancing business relationships.13
• Expertise: Jeff specializes in customer service, communication, and influence skills. He is recognized for his ability to transform customer interactions into opportunities for building loyalty and trust.23 His work includes extensive research involving over 11,000 customers and 400 organizations, leading to insights that help businesses elevate their service standards.2

Achievements

• Induction into the Canadian Speaking Hall of Fame: This honor recognizes his outstanding contributions to the speaking industry, marking him as a leader among his peers.23
• Author: Jeff has written several bestselling books, including Becoming a Service Icon in 90 Minutes a Month and Influence with Ease, which focus on enhancing customer service practices.23

Education

Jeff holds a Bachelor of Commerce degree in Marketing from the University of Calgary, obtained between 1979 and 1983.1

Through his engaging presentations and training programs, Jeff Mowatt continues to impact organizations by equipping them with the skills necessary to foster customer loyalty and trust.