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Jeff Howard
Director, IT Service Management, PMP, CSM, ITIL Expert
Jeff Howard is a well-rounded professional with a strong educational background, having studied Hotel, Restaurant, and Institutional Management at Virginia Tech, and completed a Paramedic Program in Emergency Medical Technology at Frederick Community College.
With a wealth of experience in the IT and hospitality industries, Jeff has held various key roles at Marriott International. These roles include Director of iT Service Management, Senior Manager of eSupport and Contact Center Technology, Project Director of IT Technology Rollouts and Automated Deployments, Technical Architect of IT Enterprise Architecture, Senior Director of Global IT Support Services, Director of Global Technical Support, and roles in Hotel Systems, LAN Support, Executive Meeting Management, and Front Desk Management.
Jeff Howard's expertise spans across IT service management, technical support, project management, IT architecture, and global IT support services, all within the dynamic and demanding environment of the hospitality industry.