Jeff Heckler

Jeff Heckler is a Senior Customer Success Leader with a remarkable track record of over 20 years in leading Customer Success, Professional Services, and customer-facing revenue teams.

Throughout his career, Jeff has garnered recognition and accolades in the industry, including being named One to Watch in SaaS 2021, Top 25 Customer Success Influencers & Strategists 2021, Top 50 Customer Success Influencers 2022, Top 50 Customer Success Pros to Follow 2023, Top 100 Customer Success Influencers & Strategists in 2022 & 2023, and Top 100 Revenue Voices on LinkedIn in 2023.

Jeff Heckler pursued a Bachelor's Degree in Chemistry, English Literature & Composition at King's College, showcasing his diverse academic background.

His professional journey includes key roles in esteemed organizations such as Cast.app, Practical CSM, Gain Grow Retain, MarketSource Inc., Pipedrive, Snap-File, Accenture, Stanford Health Care, Altek Solutions, Inc., and Business Objects (acquired by SAP), where he showcased his expertise and leadership skills.

Jeff has excelled in various positions, including Director of Customer Success, Global Head of Customer Success, Director of Business Intelligence, Manager, Principal Thought Leader, and Senior Technologist, demonstrating his versatility and proficiency across different domains.

With a wealth of experience and a proven track record of success, Jeff Heckler continues to be a prominent figure in the Customer Success industry, contributing significantly to the growth and development of customer-centric strategies.