Eckerd College

European International assignment in Luxembourg. Continued Leadership of Global Operations with a focus on the international operational regionalization and optimizing operational improvements.

Syniverse

VP Global Operations

Product Mgmt: Leadership responsibility for Clearing Products P&L, Roadmap, and competition differentiation from a functionality and pricing perspective.

VP, Poduct Mgmt Clearing

Leadership of Global Operations for DCH, DataNet, FCH, Ciber, WLNP. The key international Operation locations include Hong Kong, Germany, London; Bangalore, Hyderabad and Gurgeon India, Costa Rica, Luxemburg and Tampa Florida. The objective of these positions is to provide global operations and customer support from the initial service request or trouble incident to crisis management to customer satisfaction management of our strategic customers. Responsible for approximately 500 employees globally. 

Focus areas include: Strategic Planning, Process Improvement, Organizational Design & Development, Quality Programs, Merger & Aquisitions, Customer Relations.

Global Customer Service: Leadership of regional Level 1 and 2 Customer Support and Technical Service Managers. The key international locations include Buenos Aires, Argentina; Hong Kong and Beijing, China; Russelsheim, Germany; London, England; Bangalore, India. The key North America locations include Tampa, Florida; Watertown, Massachusetts; Mountainview, California. 

Implementation Management: Leadership of the Customer Implementation Management department responsible for implementing all Syniverse products and services. This includes both domestic and international implementations.  

Project Management: Leadership of the Project Management department responsible for the management of program/projects identified as critical to Syniverse. 

Training and Documentation: Leadership of the Customer Training and Documentation department responsible for all Syniverse products and services. This includes both domestic and international Training. 

Network Operations Center (NOC): Leadership of NOC and Crisis Management areas responsible for the proactive identification of customer and internal issues and customer and executive communication.

Tables and Fraud Resource Center (FRC): Leadership of both the Tables and FRC departments responsible for the initialization and ongoing support of RMS and AA14 customer tables.

Compliance: Responsible to ensure Technology compliance from a SOX and ISO perspective.

VP, Global Customer Service

Program and Project Management: Manage program/projects identified as critical to Syniverse. These initiatives include Business Development programs, significant Life Cycle Development projects, and complex/critical infrastructure projects (example SOX, Data Center Migrations, M&A migrations, etc…). Programs and projects are managed based on the Project Management Institute’s guide Project Management Body of Knowledge in regard to cost, time and quality.
Implementation Management: Manage the implementation of all Syniverse products and services. This includes both domestic and international implementations.  Coordination of internal and customer team to ensure target dates and customer expectations are met.
Responsible for implementation and oversight of strategic and tactical programs. Functional accountabilities include Metrics and Analysis including Service Level Agreement, Reporting, Disaster Recovery, ISO/TL9000 quality program.

Director, PMO

Program and Project Management: Manage program/projects identified as critical to TSI. These initiatives include Business Development programs, significant Life Cycle Development projects, and complex/critical infrastructure projects. Programs and projects are managed based on the Project Management Institute’s guide Project Management Body of Knowledge in regard to cost, time and quality.

Jeff Callis