Jean Namkung

Jean Namkung is a senior executive at PayPal, currently serving as the General Manager and Global Commercial Leader for PayPal Shopping and Rewards.12 In this role, she is responsible for leading PayPal's consumer loyalty initiatives within the product organization.1 Specifically, her duties include:

1. Managing the commercial aspects (P&L) of the rewards program
2. Developing strategy for the rewards business
3. Overseeing the end-to-end consumer experience

Professional Background

Prior to her current position, Jean held roles at other notable companies:

• Uber and Uber Eats
• The Atlantic

Her experience spans building, scaling, and transforming businesses across different industries.1

Education

Jean Namkung has an impressive educational background, having studied at:

• The University of Notre Dame
• The School of the Art Institute of Chicago
• Harvard Business School Executive Education13

Achievements at PayPal

Under Jean's leadership, PayPal launched its rewards program called PayPal Rewards in 2022. This program allows customers to earn cashback savings on future purchases without any financial barriers to entry.1 Some notable achievements include:

• A 20% increase in PayPal Rewards usage within the first two quarters of launch
• Growing the program to over 10 million consumers1

Jean emphasizes the importance of cross-functional collaboration in building a unified customer experience, working closely with teams across business, product, engineering, marketing, analytics, legal, and customer service.1

Her LinkedIn profile can be found under the username jean-namkung.3