Jean Nairon

Jean Nairon is an experienced professional with over 20 years of expertise in helping companies improve customer management.

Throughout his career, Jean has worked with more than 30 companies and built 15 Customer Success organizations from the ground up.

He specializes in implementing customer technologies like Gainsight, Totango, and Salesforce to enhance customer understanding and management for SaaS companies.

Jean has developed various customer programs focusing on onboarding, user training, adoption, expansion, and advocacy for businesses of all sizes.

He is actively involved in the Vancouver Customer Success and Tech Startup communities and balances his professional life with personal interests in cycling and completing marathons, cycling events, and triathlons.

In terms of education, Jean has studied Project Management at the Project Management Institute, holds a Master of Business Administration in Entrepreneurship from the University of Victoria, and completed a Bachelor of Arts in Anthropology, Classical Studies, and Philosophy from Bishop's University.

Jean Nairon has held key roles in several organizations including Chief Customer Officer at Investorlift, Customer Success Advisor for Startups at Volition, Vice President positions at UiPath - Robotic Process Automation, and various other leadership and consultant roles in firms like Healthqb Technologies, PTC, Splunk, and Mintent.

His expertise spans across operations, strategy, customer success, and technology consulting, demonstrating a versatile skill set in enabling companies to optimize their customer management processes.

Overall, Jean Nairon is a dedicated professional with a strong background in customer success operations, technology implementation, and strategic customer management for SaaS companies.