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Jean Johnson
SVP and General Manager, PNC Merchant Services at Fiserv
Jean Harvey Johnson is an accomplished General Manager in the fintech and consumer internet industries with 20 years of experience.
She has a strong background in product management, strategic product marketing, user experience, and advertising, having launched and managed numerous consumer websites, mobile apps, digital marketing campaigns, and social media programs.
Her professional journey spans diverse environments from fintech to e-commerce, new media, technology, and online and emerging tech start-ups.
Starting her career with Fortune 100 companies like PepsiCo and Morgan Stanley in Strategic Planning and Investment Banking, Jean has developed a deep understanding of e-commerce technology, financial services, payments technology, online media, entertainment, advertising, and digital industries.
Her expertise includes new product development and launch, market strategy and positioning, eCommerce, digital strategy, global and alternative payments, strategic alliances and partnerships, vendor sourcing and negotiations, people and process management, web usability, customer-centric design, competitive analysis, market research, loyalty and life-cycle program implementation, strategic and tactical planning, and P&L responsibility.
Jean pursued an MBA at Stanford Graduate School of Business, a Bachelor of Arts (BA) in Economics at Spelman College, and a Study Abroad program in Paris through IES Abroad.
She has held key positions including SVP and General Manager at PNC Merchant Services in Fiserv, Vice President, Global Alternative Payments at Fiserv, Director, Global eCommerce Solutions at First Data Corporation, Vice President, Channel Marketing at Bill.com, Vice President, Marketing at VideoSurf, Inc., Director, Product Management at TiVo, and Internet Product Lead at Victoria's Secret & Co.