J.D. Norton (he/him)

J.D. Norton (he/him) serves as the Senior Director of Communications at Thumbtack, where he has been influential in shaping the company's internal communications strategy. With nearly 20 years of experience in the field, he is recognized for his ability to engage employees and foster a strong organizational culture. Prior to his role at Thumbtack, Norton held significant positions, including a global manager at eBay, where he developed and executed employee engagement programs that aligned with business objectives and values.123

Professional Background

• Current Role: Senior Director of Communications at Thumbtack
• Previous Experience: Global Manager at eBay
• Expertise: Employee engagement, internal communications, and strategic communication

Contributions at Thumbtack

Norton has been pivotal in promoting Thumbtack's core values and enhancing employee experiences through effective communication strategies. His work emphasizes creating a cohesive culture that aligns with the company's mission to support local businesses and homeowners.34 He has also been involved in initiatives like the Values Awards, which celebrate employees who exemplify Thumbtack's values.2

Educational Background

Norton graduated from Arizona State University, further solidifying his foundation in communication and organizational management.5

Personal Philosophy

Norton is described as purpose-driven and business-minded, focusing on not just communicating but also engaging employees on multiple levels—cognitively and emotionally—to strengthen camaraderie within the organization.16 He believes that effective communication is crucial for leadership to make informed decisions and for employees to feel valued and connected.1

Overall, J.D. Norton is a key figure in driving Thumbtack's commitment to a people-first culture through innovative communication practices.