Jayne Wall

Jayne Wall is a seasoned retail professional currently serving as the Operations Director - Retail North at Morrisons, a major UK supermarket chain. In this role, she is responsible for overseeing operations across a significant number of stores, focusing on enhancing store performance and customer experience.

Professional Background

Wall has accumulated over 20 years of experience in various leadership roles within the retail sector. Before her current position at Morrisons, she held multiple roles within the company, including:

• Operations Director - Central Retail Operations & Market Street: From April 2019 to February 2021, she was accountable for the planning and execution of all retail operations across Morrisons' store estate.
• Head of Market Street - Operations & Transformational Change: She led the design and delivery of fresh food offerings within Morrisons from February 2018 to April 2019.
• Store General Manager: Wall managed a large retail store, overseeing all aspects of store management.

Her tenure at Morrisons has been marked by initiatives aimed at transformation and operational efficiency, particularly in response to the challenges posed by the COVID-19 pandemic. She has been instrumental in leading a team of approximately 40,000 employees across various locations in the UK.143

Transition to Marks & Spencer

In March 2024, it was announced that Wall would be leaving Morrisons to join Marks & Spencer (M&S) as the Director of Central Store Operations, starting in August 2024. This move comes as M&S prepares for significant changes in its operations leadership.13

Wall expressed enthusiasm about joining M&S, highlighting her commitment to enhancing customer experience and developing talent within the organization. Her previous work at Morrisons has equipped her with valuable insights into retail operations that she aims to leverage at M&S.23

Education and Skills

Wall's educational background includes studies at INSEAD, and she possesses certifications from CIPD, indicating her expertise in human resources and organizational development. Her skills encompass operations management, team leadership, and strategic planning.4

Overall, Jayne Wall's extensive experience and leadership capabilities position her as a key player in shaping retail operations at both Morrisons and now Marks & Spencer.