Jay Dickson

Jay Dickson is a highly experienced airline industry business process analyst with over 30 years of experience working with 3 international carriers. He excels in analyzing systems, enhancing productivity, and meeting customer requirements while ensuring compliance with regulatory standards. Jay has strong technical communication skills that facilitate process understanding, system development, staff training, and improved customer satisfaction.

With a background in Project Management from Southern Alberta Institute of Technology, Technical Writing from British Columbia Institute of Technology, and Communications Studies from The University of Calgary, as well as a Diploma in Administration with a Tourism Major from Southern Alberta Institute of Technology, Jay possesses a broad educational foundation that complements his professional experience.

Throughout his career, Jay has held various roles such as Specialist at Apple, Passenger Service Manager at ASIG, Senior Account Analyst at Gatwick Airport, Manager of Products and Services at Star Alliance Services GmbH, and Senior Business Analyst at Air Canada. These positions have contributed to his versatile skill set, making him flexible, detail-oriented, and capable of excelling both independently and as part of a team.

Jay Dickson is recognized for his excellent rapport-building skills with internal and external customers, underpinned by a consistent work ethic and unwavering dedication to achieving organizational goals. His adaptability, attention to detail, and technical expertise make him a valuable asset in the airline industry.