Heald College

Ripon High School

Data Center Technician - Technical Support  at IES Communications

Provide first line support to Hospital Staff within Tuft’s Medicine network. Multi-Channeling through calls, chat, and emails. Using remote tool Logmein123. EPIC and Active Directory administration and management of user accounts. Contacting on-call personnel for critical issues and collaborating with EIPC System Module analysts. Troubleshooting MFA Symantec VIP access and user management. Enabling and re-enabling Imprivata Badges. Troubleshoot MS Office Programs, Citrix, and general pc/workstation technical issues relating to hardware, software, network, or general computer usage

Matrix

Service Desk Analyst

HIPPA certified and working remotely in fast paced MSP environment. Front line support to over 100 companies in various fields such as Healthcare, Dental, Law, Manufacturing and more. Included on site field technician duties for clients within my area, configuring and deploying new workstations. VPN installation and troubleshooting. Troubleshooting and installation hardware such as printers, monitors, and other peripherals. Troubleshooting Office programs such as Teams, Outlook, and Sharepoint. Troubleshoot EMR Software EPIC, eClincal Works, and Athena. Along with System Administration duties such Microsoft 365 administration of user accounts, shared mailboxes, distribution list, and Sharepoint. AD administration and management of user accounts and permissions.

LightPoint NW

Desktop Support Engineer

Provide first line support for clients. Multi-Channeling through calls, chat, and emails. Assisting users with their Windows and IOS devices using Virtual Machines and Citrix along with other software programs such as Azure, Tableau, Avecto, Genco and Internal websites. Follow standard processes and documentation in Service Now ticketing system and resolve technical issues relating to hardware, software, network, or general computer usage. Collaborate effectively with other service desk team members and users

Pomeroy Technologies, LLC

Service Desk Support I - Tier I

Provide exceptional and professional customer service to our clients. Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools. Level 1 Technical support service desk duties. Unlocking accounts and resetting accounts in Active Directory.

LanceSoft, Inc.

Service Support Representative 2

Embedded IES Communications technician at EdgeConnex Data Center. Basic NOC functions: Ticketing, Call, Email, Text, Customer Service. Perform remote hands work at Client's request.
Cabling and cross connecting. Manage security alarms, physical security devices, review digital recordings, review real-time RIO report.

IES Communications

Data Center Technician - Technical Support 

Verify detail parts and data recorded on parts list. Reading blueprints to assembling fuel tanks and clutches. Cleaning Room and use of protective gear. Following FAA (Federal Aviation Administration) regulations. Communicate with lead, inspectors, and supervisor.

Robinson Helicopter Company

Helicopter Mechanic

Upholding safety and manufacturing standards. Data entry and Auditing. Install and Troubleshoot Firmware. Prevent downtime and document solved/unsolved issues. Communicator to Firmware Team, Leads, Supervisors, and Associate Managers.

Javier Lopez