North Torrance High School

Geek Squad Installation- Agent at Best Buy

El Segundo, California, United States

What does a Geek Squad Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad.

Geek Squad Agents travel to clients home to perform delivery and basic installation of home theater/satellite/multi-room audio and computer products, provide technical advice and assistance to clients. Installation ranges from basic audio/video connectivity to assisting other agents in fishing wires through walls for advanced home theater installations. Geek Squad Agents may ride with other agents for two-person installations but ride alone on simpler jobs. All installation and computer repair service must meet the highest standards set forth by the Geek Squad while assuring a professional and safe working environment. Agents are expected to ask lifestyle questions while in the home, suggesting additional products and services to enhance the clients experience. Agents must have strong customer service skills to act as a company representative in the clients home and to act as a consultant in the store.


Consult with customer to ensure expectations match their needs/wants.
Travel via company vehicle to customers home, performing basic delivery, setup, network and/or repair of consumer electronic products.
Consistently deliver on the promise of œDo it right, do it swiftly, and keep the customer informed.

Maintain skills required to perform basic consumer electronic integration work.
Maintain skills required for specialization in computing.
Actively seek opportunities to increase and leverage skills.

Best Buy

Geek Squad Installation- Agent

The Sales Supervisor ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will play a vital role in leading a Best Buy Department to elevate sales performance by sustaining positive customer and employee interactions.

You will support the direction of the Assistant Store Manager - Sales in implementing sales action plans, monitoring business results, and driving execution of sales strategies.

As the Sales Supervisor you will:

Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.
Motivate, coach, recognize, and performance manage employees to reach their full potential.
Resolve complex customer issues.

Computers Sales Supervisor

Geek Squad Cadets travel to clients home to perform delivery and basic installation of home theater/satellite/multi-room audio, computer, and major appliance products, providing technical advice and assistance to clients. Installation ranges from basic audio/video connectivity to assisting other agents in fishing wires through walls for advanced home theater installations. Geek Squad Cadets typically ride along with agents for two-person installations but may ride alone on simpler jobs. All installation and computer repair service must meet the highest standards set forth by the Geek Squad while assuring a professional and safe working environment. Cadets are expected to ask lifestyle questions while in the home, suggesting additional products and services to enhance the clients experience. Agents must have strong customer service skills to act as a company representative in the clients home and to act as a consultant in the store.

Travel with agents and assist them on-site at client location.
Test products and solutions to ensure customer satisfaction
Orders, receives and transports parts for appliance diagnosis or parts installation.
Promptly complete all administrative and/or work order related tasks.
Travels via company-owned vehicle to worksite to complete delivery/install/ repair
Consult with customer to ensure expectations match their needs/wants.
Use Geek Squad solution selling model to diagnose and recommend appropriate product, service and content solutions.
Communicate and educate customers on the proper and optimal use and care of their new products and solutions.
Maintain skills required to perform basic consumer electronic integration and appliance work.
Actively seek opportunities to increase skills through training and on-the-job opportunities to leverage them.

Geek Squad Instalation- Cadet

LG Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the LG ecosystem. This role works closely with customers and other employees to demonstrate promote and sell a variety of exciting LG products in the Home Theater Zone and across the store to ensure customers end-to-end needs are met.

As the Specialized Vendor Home Theater Expert you will:

Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.
Primarily serves customers in the LG Experiences with a friendly and personable attitude, applying selling skills.
Use innovative customer engagement and creative sales techniques to increase sales of LG ecosystem products in the Home Theater Zone and Home Theater Department.
Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the LG ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
Maintain departments merchandising and readiness to service customers throughout the day.
Make complex technology simple for clients to understand and see unique value.
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.
Provide knowledge transfer and training of peers and sales consultants on LG Home Theater products. Be an advocate for LG Home Theater products.
Direct interaction and constant feedback on new and existing product and customer engagement through calls and in person with vendor partner and market teams.

LG Experence Expert

Technical Recruiter at Pinpoint Resource Group
Staffing and Recruiting services for the following IT Skill Sets:

Pinpoint Resource Group, headquartered in El Segundo, California, is the Information Technology Industry’s Premier Staffing Resource delivering unmatched precision and results.

Pinpoint understands that employers and employees are not looking for options, they’re looking for solutions. That’s why their focus is on quality over quantity. Pinpoint takes great pride in understanding each client’s unique needs and offerings, and provides efficient, accurate solutions.

Pinpoint prides itself on valuing employees and employers equally. Relationships are constantly being cultivated with the best in the industry, so we provide expert consultative IT Staffing for Contract, Contract-to-Hire, and Direct Hire solutions for IT Professionals and Clients in Southern California.

Pinpoint Resource Group LLC

Technical Recruiter

Promoted through several positions of increasing responsibility.
o	Increased sales through educating employees on product knowledge and sales strategies.
o	Month after month was top sales person in the store with largest gross in sales.
o	Established and maintained customer rapport to ensure overall satisfaction and continued business.
o	Developed most new employees to build product knowledge and processes.
o	Communicated routinely and effectively with management staff to maintain a successful and efficient department.
o	Executed innovative sales strategies in order to increase customer volume.
o	Maintained the department’s inventory and functionality.
o	Reached the clients core needs to find a solution that will work for them.
o	Able to multitask under pressure.
o	Management experience with the rest of my team and also sales leading the store at times when management is busy.

Jason Sorto