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Jason Fruy
Customer Experience Design Lead: Meta RL
Jason Fruy is the Customer Experience Design Lead at Meta, where he focuses on enhancing user interactions with the company's products. Based in Oakland, California, he is recognized for his strategic and conceptual thinking in design, emphasizing a collaborative approach to creating engaging experiences.14
In his role at Meta, Jason is responsible for defining the end-to-end customer journey and developing service blueprints that align with the company's goals. His work involves integrating storytelling and human-centered design principles across both physical and digital platforms.23 Prior to his current position, he held various roles that contributed to his expertise in experience design.4
Jason's professional background reflects a strong commitment to design thinking and user-centered methodologies, making him a notable leader in the field of customer experience design.12
