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Jannes Smit
Head of IT - Omni Channel at ING NL
Jannes Smit is an experienced IT manager known for driving IT teams to the next level by setting clear goals, defining delivery models, and implementing change in a step-by-step approach.
He excels in fostering a result-oriented team culture while ensuring a balance between project delivery and long-term process improvement goals.
With a genuine and no-nonsense approach, Jannes challenges his teams to deliver project results under high pressure, continuously adapting to a changing world.
His strengths include a strong vision on system development, problem analysis, and creative solutions, combined with empathy and a focus on balancing efficiency and innovation.
Specializing in IT management, software development, Agile methodologies like Scrum, DevOps, Continuous Delivery, Improvement Kata, Lean Management, and various technology platforms such as mobile and web, Jannes has a wealth of expertise in diverse areas like customer contact centers and CRM.
Jannes Smit completed his studies at the University of Twente and has held key roles such as Head of IT Omni Channel at ING, IT manager at ING, management consultant at CMG Noord-Nederland, and project manager/call center specialist at Informatie Beheer Groep.
His background in information analysis and programming further solidifies his capabilities in leading IT teams and driving organizational success through technology-driven solutions.