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Janelle Estes
Experience Design Platform Director & Educator
Janelle Estes is a seasoned professional with a strong background in transforming organizations to adopt a customer-centric approach.
She has held key roles in renowned companies such as UserTesting, Nielsen Norman Group, and Forrester Research, focusing on customer insights, user experience, and research strategies.
With a Master of Science in Human Factors in Information Design and a Bachelor of Science in Information Design & Corporate Communication from Bentley University, Janelle combines academic expertise with practical industry experience.
Her contributions to the field include co-authoring the book 'User Tested,' speaking at industry conferences, hosting the Human Insights podcast, and writing for reputable publications like the Wall Street Journal, Ad Age, Forbes, and Fast Company.
Janelle's experience ranges from user experience consulting to strategic research services, solidifying her position as a thought leader in customer and user experience domains.
