UC Santa Barbara

* Managed a diverse team of 11 Technical Program Managers, Data Scientists, and over 50 QA testers globally to scale hardware testing and operational processes using AI, achieving over $1M cost savings by end of 2024
* Achieved $.25M savings in 6 months by establishing standardized intake and design review procedures for a 450-member team
* Directed firmware testing strategic planning, cutting testing duration by 30%, leading to quicker product release and increased customer contentment

Google

Senior Manager, Pixel Test Engineering

* Led and coordinated impactful initiatives across various functions, generating approximately $1M in new Cloud business.
* Implemented a restructuring plan for the Technical Program team, reducing project delivery time by 30% and enhancing cross-functional collaboration.
* Enhanced stakeholder communication at executive levels, leading to an 11% improvement in goal achievement.
* Identified lucrative market opportunities for a key Google Cloud Platform client, driving over $1M revenue growth.

Senior Manager, GCP Site Reliability Engineering

* Led tooling strategy and facilitated data-driven decision-making for Alphabet UX executives, leading to 15 awards.
* Managed an 80-member user panel to enhance customer value delivery, fostering increased customer loyalty and positive feedback.
* Championed and promoted internal products and services, resulting in a 200% increase in adoption year over year.

Lead Technical Program Manager, Search & Assistant UX

* Led software engineering team to deliver MVP of a research participant recruitment tool in 4 months, overcoming 2 years of stagnation
* Verified business requirements with Director of UX Infrastructure and 6 lead stakeholders, leading to streamlined communication and 25% reduction in project roadblocks
* Implemented agile methodologies leading to 30% increase in team productivity
* Operationalized and executed technical roadmaps for multiple engineering teams, achieving 100% milestone delivery and improving efficiency

Engineering Manager, Search & Assistant UX

* Led cross-functional collaboration resulting in a 50% decrease in escalations and backlog, and timely implementation of product updates.
* Achieved top score in management feedback survey for coaching team to foster close relationships with customer development teams, driving innovative problem-solving, enhancing satisfaction, and boosting loyalty.

Business Operations Manager, Large Brand Ads Customers

Jun 2010 - Jul 2015 (5y 1m)
* Implemented 3-tier support model for over 50 vendors, overseeing $25M of Enterprise business with a 90% CSAT and <1.5% error rate
* Transitioned from transactional order processing to quote-to-cash program management, enhancing efficiency by 40%
* Coached team members for successful promotions to the next level

Enterprise Sales Operations Manager, Google Workspace & Cloud Platform

* Developed quote-to-cash readiness processes for onboarding new Enterprise products, leading to a 30% faster product deployment and enhanced customer satisfaction.
* Built strong relationships with cloud service providers to collaborate closely with customer development teams, resulting in a 15% reduction in issue resolution time and a 25% boost in customer satisfaction.

Enterprise Support Operations Technical Lead, Google Workspace & Cloud Platform

Enterprise, Technical Support Associate, Google Workspace & Cloud Platform

* Possessed Top Secret Security Clearance
* Led deployment of telecommunications data into databases, enhancing customer experience by 30%
Developed and implemented a critical component of the system's data infrastructure

Jane Tsai