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Jamie Nelson
SVP & CIO at Hospital for Special Surgery
Professional Background
Jamie M. Nelson is a distinguished Senior Vice President and Chief Information Officer at the prestigious Hospital for Special Surgery (HSS) in New York City. With a remarkable career in healthcare, Jamie has garnered extensive experience in Information Technology leadership, hospital operations, and Lean methodologies. Her innovative contributions and strategic vision have been instrumental in driving technological advancement and organizational excellence within HSS.
In her role at HSS, Jamie has been pivotal in developing and implementing an IT strategy that is closely aligned with the hospital's strategic roadmap. A standout achievement during her tenure has been her leadership in the decision-making and implementation process for the installation of Epic, a leading electronic medical records (EMR) system, across both inpatient and ambulatory settings. This innovative initiative has resulted in HSS being recognized by Epic as part of the top 6% of successful EMR implementations. Her efforts have contributed significantly to a high standard of patient care and operational efficiency at HSS.
Under Jamie's visionary leadership, HSS reached a remarkable level of achievement in healthcare IT, becoming HIMSS Level 7 certified. This prestigious recognition is awarded to only 5% of hospitals nationwide and reflects her commitment to excellence in healthcare technology. Additionally, HSS earned the highly coveted HIMSS Davies Award, further underscoring the successful transformation of the hospital's IT landscape under Jamie's guidance.
Throughout her 7-year tenure at HSS, Jamie has played a crucial role in nurturing and rebuilding the IT function, effectively doubling the staff size and establishing key leadership positions including Chief Medical Information Officer (CMIO), Chief Technology Officer (CTO), Chief Information Security Officer (CISO), as well as Vice Presidents for Applications and Analytics. Jamie's comprehensive approach towards re-architecting HSS’s technical infrastructure and security systems has included implementing a modernized data and voice network alongside a robust cybersecurity program to protect sensitive healthcare data.
A particular highlight of Jamie's leadership is her commitment to enhancing the digital patient consumer experience at HSS. She has successfully led the establishment of a strong analytics team that supports HSS in providing cutting-edge digital solutions to patients, ensuring a seamless and enriching healthcare experience.
Education and Achievements
Prior to her impactful work at HSS, Jamie acquired valuable experience at several prestigious healthcare institutions and consulting firms. She held significant positions such as Vice President and Chief Information Officer at Norwalk Hospital, Vice President of Customer Care at Innovatix, and Vice President of IT at New York Presbyterian. Her earlier roles included Senior Manager at Ernst & Young and Assistant to the Director of Patient Accounts at Memorial Sloan-Kettering Cancer Center, providing her a well-rounded background in both operational and consulting capacities.
In terms of education, Jamie M. Nelson holds an undergraduate degree in Physical Anthropology from the University of Pennsylvania. Her pursuit of knowledge in the healthcare field led her to earn an MBA with a focus on Health Care at the esteemed Cornell Johnson Graduate School of Management. This academic foundation has equipped her with a unique blend of analytical and strategic skills that she applies to her roles in healthcare IT leadership.
Jamie’s contributions to the field of healthcare technology have not gone unnoticed. She was honored as one of the Most Powerful Women in Healthcare IT by Health Data Management for three consecutive years—2017, 2018, and 2019. Additionally, she earned recognition from Crain’s New York as one of the Top Women in Information Technology in 2019, celebrating her impact and influence within the industry.
Community Engagement
In addition to her professional achievements, Jamie is also deeply committed to community service. She serves on the NYC Advisory Board of The Devereux Foundation, an organization dedicated to improving the lives of individuals with special needs. Her philanthropic efforts extend to the arts as well, where she is a major donor to the New York City Ballet—the city's premier dance company. Moreover, Jamie actively supports the Women in Technology and New York (WiTNY) initiative by offering internships to undergraduates from the City University of New York (CUNY), fostering diversity and opportunity within the tech sector.
Conclusion
With a wealth of experience, exceptional leadership qualities, and a passion for driving technological innovations in healthcare, Jamie M. Nelson is a transformative figure at the Hospital for Special Surgery. Her strategic foresight and dedication to improving healthcare IT infrastructures have positioned HSS as a leader in the industry, while her community involvement reflects her commitment to making a positive impact beyond the healthcare sector.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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