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James Cappelli
Software Executive - Customer Success Leader
Jamie Cappelli is a seasoned software executive with nearly 20 years of experience in building customer-facing teams and establishing successful Customer Success programs.
Having studied BASc at the University of Waterloo, Jamie Cappelli has held significant roles in various organizations, including SVP Customer Experience at NexJ Systems, Partner at King Tide Inc., VP Client Success at 360insights.com, SVP Customer Success at Intelex Technologies Inc., COO/VP Customer Success at Nightingale Informatix, and many more.
Throughout Jamie Cappelli's career, a strong focus has been placed on developing core principles to launch and enhance Customer Success initiatives, aimed at customer retention and revenue growth.
With a deep understanding of the fundamentals of Customer Success programs, Jamie Cappelli brings valuable insights and expertise to drive organizational success in customer-centric approaches.
