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Jami Hoang
Sr. Director, Site Reliability Engineering at Salesforce
Professional Background
Jami Hoang is a highly skilled technology leader currently serving as the Senior Director of Site Reliability Engineering at Salesforce. In this pivotal role, Jami is responsible for ensuring the reliability and efficiency of the software and systems that underpin Salesforce's extensive suite of services. With a dedicated focus on maintaining the availability of key infrastructure, Jami plays a crucial role in safeguarding the customer experience and overall operational excellence of the Salesforce ecosystem.
Before stepping into the Director role, Jami honed her skills in various capacities within Salesforce, particularly as an Operation Services Center Engineer. Her experience in this position provided her with a deep understanding of the operational frameworks and processes necessary to navigate the complexities of site reliability engineering in a fast-paced environment.
Jami's impressive career trajectory also includes significant experience in network engineering, with earlier roles at prominent organizations such as The Nature Conservancy, Teleglobe, Uunet, and Verizon Business. In those positions, Jami developed expertise in network architecture, communications systems, and customer service management. As a Patent Examiner at the USPTO, she demonstrated her analytical abilities and attention to detail, which have greatly contributed to her success in engineering roles.
Education and Achievements
Jami's academic journey began at Virginia Tech, where she pursued a degree in Chemical Engineering. This solid technical foundation equipped her with essential problem-solving capabilities and critical thinking skills. Although her initial studies were in a different engineering discipline, her transition into the technology sector showcases her versatility and desire to innovate.
Throughout her career, Jami has attained various milestones that underline her ability to lead and collaborate effectively within multidisciplinary teams. She has actively contributed to improving operational efficiencies, achieving reliability benchmarks, and enhancing overall system performance from a reliability engineering perspective.
Achievements
Notable achievements within Jami's career include:
- Leading initiatives that significantly enhanced system availability and performance metrics within Salesforce.
- Spearheading projects that have improved incident response times and streamlined engineering processes.
- Mentoring and guiding junior engineers, ensuring a culture of learning and collaboration within her teams.
- Successfully navigating the growing demands of a technology-driven environment by leveraging her deep understanding of systems and processes.
With her wealth of experience, educational background, and unwavering commitment to excellence, Jami Hoang continues to make significant contributions to the technology landscape, particularly in the realm of site reliability engineering. Her journey is a testament to the importance of adaptability and lifelong learning in achieving professional success.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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