James Xi

An award-winning hotel executive with a track record of success in leadership, service excellence, team development and financial results in managing luxury hotels, pre-opening projects, and turnaround in the US & abroad

James Xi is a results-driven hotel executive with over 15 years of leadership experience in the hospitality industry in the USA and abroad. His expertise spans from luxury hotels to serviced apartments, from pre-opening projects to turn-around assignments.

Throughout his career, James has demonstrated success in openings, renovations, and performance turnarounds. He has managed volume operations with a GOR of US$200M+ and a staff contingent of 3000.

His skillset includes quality assurance, service excellence initiatives, training & development, digital marketing, business acquisition & retention, and budgeting & forecasting. James is proficient in revenue optimization, market analysis, and strategic action plan crafting.

Known for his leadership in organizational change, team building, quality improvement, and guest experience enhancement, James has a solid background in project development, feasibility studies, strategic planning, and hotel positioning.

Additionally, he is trained in media crisis management, safety & security prioritization, and advocates for culture diversity within the hospitality industry. He has received notable accolades, including the 'Hotel of the Year' awards from Shangri-La Worldwide in 2010 and 2016.

James Xi holds a Master of Business Administration (M.B.A.) in Hospitality Management from the University of Houston. He has held key positions at reputable organizations like Hilton Hotels & Resorts, Golden Union Hospitality Management Group, Chimelong Group, Shangri-La Group, and Adam's Mark Hotels & Resorts.