James Shan

Chief Risk Officer at Safra Digital Bank
Summary
James Shan is a strategic leader with over 18 years of diversified risk management and data analytics experience in credit card, payment, consumer/commercial financing, and lending businesses.
He has a strong background in delivering large-scale transformation initiatives with a focus on enhancing customer acquisition, underwriting, and customer management.
James excels in leveraging AI/ML technology to drive operational efficiency, mitigate credit and operational risks, and improve profitability.
With proven expertise in leading risk and analytics teams, he is known for his energetic leadership style, high integrity, and exceptional communication skills.
James Shan holds a Master of Business Administration (M.B.A.) degree in Marketing and Operations from Carnegie Mellon University, and a Master's Degree in Cell Biology and Physiology from the University of Pittsburgh.
He has held key leadership positions including Chief Risk Officer at Safra Digital Bank, Head of Risk Management and Data Analytics at Funding Metrics LLC, Director of Risk & Analytics at American Express, and Senior Manager of Risk & Analytics at American Express.
Prior to these roles, James also served as a Manager at Ancile Pharmaceuticals, Inc., focusing on business development.