Mpm James R. Knapp

James R. (Jim) Knapp, MPM, is a seasoned project management executive with extensive experience in application support and service management within the corporate risk and broking sector. He has held significant roles at Willis Towers Watson, culminating in his position as Director – Head of Application Support for Corporate Risk & Broking (CRB) Service Management from July 2020 until November 2023.

Professional Background

• Current Status: Retired since January 2023.
• Previous Roles at Willis Towers Watson:
  • Director – Global Head of Corporate Risk and Broking Service Management (June 2017 - July 2020): Oversaw IT/Application Support teams and facilitated the consolidation of various business functions into a cohesive global team.
  • Director - Head of Service Delivery and Quality Management for North America (August 2016 - June 2017): Managed application support and quality assurance teams across North America.
  • Program Manager (August 2012 - August 2016): Led multiple strategic IT initiatives on both national and international levels.

Knapp's leadership was characterized by his ability to merge teams effectively during organizational changes, implement ITIL-based processes, and manage significant IT projects that improved operational efficiency. He also served as the interim Business Information Security Officer for CRB, showcasing his versatility in managing both application support and security roles.

Skills and Expertise

• Project management
• IT service management
• Application support
• Team leadership
• Business continuity planning

Knapp's professional journey reflects a commitment to enhancing service delivery through strategic oversight and operational excellence in the corporate risk domain.1