James Neal

James Neal is a seasoned consultant with a rich background of over 20 years in collaborating with organizations spanning various industries to optimize their IT strategies and elevate the performance of their services and applications. He boasts expertise in the entire application lifecycle, encompassing design, development, implementation, and support, ensuring seamless integration between IT and business needs. James is well-versed in Service Management, Service Automation and Assurance, Operations Management, Application Performance Management & Troubleshooting, end-user experience measurement, performance testing design, and strategy, application profiling, and predictive performance analysis. He is also proficient in VB & .NET code development. James studied at the University of Winchester and has held key positions such as Enterprise Strategist in the Field CTO Office at ServiceNow, along with roles like Senior Advisory Solution Consultant, Advisory Solution Consultant, and Solution Consultant at ServiceNow. Before joining ServiceNow, he served at Compuware, Sanderson Ltd, and Jarman Systems Ltd in various capacities.