James Grice

James Grice is an accomplished technology transformation professional with a focus on designing innovative solutions in collaboration with clients and legal teams.

As the Head of Legal Service Design at Eversheds Sutherland LLP, James has built and led a team dedicated to creating new service delivery models and enhancing process efficiency.

He excels in human-centered solutions, implementing the Legal Service Design framework to ensure top-tier client service.

James is passionate about leveraging emerging technology and leads the Robotic Process Automation CoE while driving the adoption of new legal tech solutions within the firm.

His qualifications include being a certified Business Change Practitioner, Design Thinking practitioner, Lean Six Sigma Green Belt, APMQ Project Manager, and Certified Technical Trainer.

James pursued education in IT, Design Technology, and Media Studies at Solihull Sixth Form College and Lyndon School.

Noteworthy roles in his career include Senior Legal Service Design Manager, Innovation Lead, Business Relationship Manager, and IT Training Manager at Eversheds Sutherland.

Before joining Eversheds Sutherland, James held positions at NEC Group, Neon Monkey, Lindsay Welbeck Ltd, and RWD Technologies, contributing to his diverse skill set.

His experience spans from service desk management to IT training and business relationship management, showcasing his versatile expertise in technology and legal service design.