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James Dilley
Head Of Technology at ASOS.com
Professional Background
James Dilley is an accomplished technology leader with extensive experience in utilizing innovative technological solutions to enhance business outcomes. Currently serving as the Head of Tech - Customer at ASOS.com, James is dedicated to building and leading dynamic tech teams that are deeply focused on delivering exceptional customer value. His career reflects a commitment to fostering collaborative environments where teams are motivated to achieve success and deliver measurable outcomes. Over the years, he has held several prominent roles in various leading organizations, specializing in e-commerce and technology project management.
From his time as the Head of Tech for ASOS's Content Platform and Data Lake Platform to his previous roles at easyJet, John Lewis, and Tesco.com, James has consistently demonstrated his ability to develop and steer high-performing teams toward achieving strategic goals. He embraces customer obsession, ensuring that the products and services delivered resonate with the needs and desires of consumers. His pragmatic leadership style fosters an environment where each team member is empowered to contribute meaningfully.
Education and Achievements
James's educational background includes an MSc in Information Systems from the esteemed University of Strathclyde and a BSc in Business from the University of Hertfordshire. This combination of technical expertise and business savvy has equipped him with a robust foundation to excel in various technology and project leadership roles.
Throughout his professional journey, James has made substantial contributions to the organizations he has been a part of, navigating complex e-commerce landscapes and leveraging cutting-edge technology to yield market-leading results. His tenure at notable companies has seen him undertaking pivotal responsibilities, including developing team structures, driving execution management and mentoring peers across different levels in the organization.
Key Responsibilities and Contributions
In his current role at ASOS.com, James focuses on building a tech team from the ground up as well as transforming existing teams to align with modern customer expectations and industry standards. His approach involves:
- Creating a Thriving Team Culture: James prioritizes establishing a team culture that fosters innovation, collaboration, and a shared purpose amongst its members. He believes that when people are motivated and share a common goal, they can achieve remarkable results.
- Empowering Teams: By ensuring that the right individuals are in the right roles and providing them the necessary resources, he empowers his teams to take charge of delivering value quickly and sustainably. James focuses on iterative methodologies, incorporating DevOps practices to enhance efficiency and effectiveness in delivery.
- Customer-Centric Approach: James believes that understanding and meeting customer needs is paramount. This dedication to being customer-obsessed translates to the successful delivery of technology products and services that elevate brand loyalty and customer satisfaction.
- Mentorship and Development: James is enthusiastic about coaching and mentoring across various departments, ensuring that everyone has the opportunity to grow and develop professionally. He advocates for continuous learning and personal development, motivated by a genuine desire to help others succeed.
Notable Career Milestones
James began his career at NatWest, where he held numerous positions that ranged from team manager to web infrastructure architect. With each role, he harnessed his skills to improve IT delivery and enhance customer engagement through technology. His journey at NatWest allowed him to develop a strong understanding of the intricacies involved in managing large-scale IT projects and infrastructure.
Transitioning to John Lewis, James held multiple e-commerce project management positions, where he was instrumental in enhancing the online customer experience. His strategic vision and successful execution in these roles set the foundation for his successful tenure at ASOS.com and easyJet, where he further honed his skills in the realm of e-commerce and innovative customer tech solutions.
Achievements
Throughout his impressive career, James has attained numerous accomplishments that underscore his capabilities as a technology leader:
- Leadership in Tech Development: He has led initiatives that resulted in significant improvements in technology implementation, user engagement, and customer satisfaction, propelling the organizations he has served to stay ahead of industry competition.
- Transforming Tech Teams: James has a proven history of successfully transforming teams that were either underperforming or newly formed into efficient and motivated units, consistently achieving high standards in delivery and innovation.
- Strategic Project Management: His roles in e-commerce program management have seen him oversee complex projects that have enhanced operational efficiencies across multiple platforms. His strategic mindset has led to streamlined processes that not only benefited the customer experience but also positively impacted the company's bottom line.
- Mentoring and Leadership Development: By dedicating time and effort into coaching individuals across various disciplines, James has invested in creating future leaders within the technology sphere, thereby contributing to a culture of learning and growth within organizations.
In summary, James Dilley is a seasoned technology professional with a passion for building exceptional teams, enhancing customer experiences, and driving technological innovation. His educational background combined with an extensive career in leading tech initiatives across various high-profile companies make him a standout figure in the industry.
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