Williams College

Risk Management Professional

- Develops Strategic Relationships Within Workday Ecosystem to Establish Pipeline for Sustained Business Growth 

- Interfaces Directly With Large and Medium Enterprise Workday Partners to Identify Areas to Expand Workday Customer Base

- Qualifies Client Opportunities within Workday Ecosystem for Macrospect Implementation Services

Macrospect

Business Development Executive

- Provided individualized tax advice by utilizing defined practices, procedures, and company policies

- Assisted customers in gathering data for federal and state tax returns and entered data through the designated software platform

- Researched a variety of tax matters to determine an appropriate course of actions by utilizing professional resources

Baker Tilly US

Customer Tax Expert

- Demonstrated Keen Ability to Maintain Strong Relationships With Key Stakeholders, Including C-level Executives, Decision Makers, and End-Users.

- Proven Track Record of Driving Adoption with Journey LIVE, Resulting in Increased User Engagement and Multi-Year Client Retention.

- Accomplished Helping Customers Achieve Business Objectives By Leveraging Their Internal Goals with the Software's Capabilities and Limitations.

Journey

Client Success Manager

-Maintains Employer Benefits Portfolio for Medium to Large External Enterprises Across Multiple Industries Utilizing the Workday HCM Cloud-Based Human Resource Management Software System

-Interfaces Internally With Service Delivery and Customer Success Teams to Realize Maximal Customer Experience Insuring Long Standing Partnerships

- Utilized Analytical and Problem Solving Skills to Analyze Customer Feedback to Identify Trends, Patterns, and Insights.

OneSource Virtual

Account Manager

- Administered Employee Benefits and Savings Plan by Working With National Brokers and Health Plan Carriers

- Provided Competitive Analysis for Merit Increases and Salary Structures

- Advised Employees on State and Federal Compliance Regulations and Collective Agreements

Mammoth Energy Services

Benefits and Compensation Supervisor

-Provides Essential Claim Oversight and Direction for Incidents Involving 3rd Party Claimants

-Manages Multiple Books of Business from Kentucky to Texas to Puerto Rico

-Establishes Streamlined Processes for Clear Communication Between Various Subsidiaries and Departments

Claims Specialist

- Served as Chief Intermediary Between Repair Facilities, Rental Car Companies, and Claimants

- Ensured Streamlined Processing of Property Damage Appraisals Using Available Technologies

- Tracked Necessary Property Damage Supplements to Assure Timely Repairs and Minimize Leakage

- Managed Lienholder Interests in Property Damage Claims via Proper Draft Issuance

Confie

Casualty Claims Adjuster

- Negotiated Attorney Represented 1st and 3rd Party Bodily Injury Settlements

- Obtained Applicable Recorded Statements, Police Reports, and Property Damage Supports

- Evaluated Material Evidence to Finalize the Status of Liability for Bodily Injury Claims

Affirmative Insurance

Casualty Claims Representative

- Handled Complex 1st and 3rd Party Total Loss Claims and Non-Represented Bodily Injury Claims

- Collected Letter of Guarantees, Power of Attorneys, and Certificates of Title

- Established the Actual Cash Value of Damaged Property Based upon Mitchell, CCC, and IAA 

- Presented the Owner-Retained and Salvage-Obtained Settlement Figures to Claimants

- Processed Loss-Payee Claims Under the Policy-Specific Endorsement

- Ordered Medical Specials for Non-Represented Claimant for Bodily Injury Evaluation

- Negotiated Bodily Injury Settlements for Non-Represented Claimants

Senior Auto-Liability Representative

- Initialized Repairable Property Damage Claims under the Collision and Comprehensive Coverages
- Reserved Alternative Means of Transportation via Rental Coverage During Repair Process

Jamaal Johnson