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Jakub Weber
Client-centric transformation leader, Warsaw / London / New York
Professional Background
Jakub Weber is a highly accomplished professional specializing in the Telecoms, Media, and Technology (TMT) sectors, as well as Financial Services. With a wealth of experience in both B2B and B2C models, Jakub has consistently demonstrated his ability to analyze current state challenges, define ambitious future state goals, and deliver innovative solutions that effectively bridge the gap between present capabilities and future aspirations. His expertise encompasses a diverse range of areas, including Customer Experience, Digital Transformation, Innovation Management, Product Development, and Product Management, further bolstered by his proficiency in Agile methodologies and Scrum practices.
Throughout his illustrious career journey, Jakub has held several prominent positions that have contributed significantly to his understanding of client experience strategy and overall corporate innovation. Currently, he serves as the Director of Client Experience Strategy at the Global Digital Office of BNY Mellon. In this prominent role, he is responsible for orchestrating client engagement strategies that enhance satisfaction and loyalty while driving business growth. Jakub's creativity and strategic mindset not only help in shaping the client experience but also fortify BNY Mellon's reputation as a leader in providing exceptional financial services.
Prior to his current role, Jakub excelled as Principal and Vice President of Client Experience Strategy at BNY Mellon, where he played a pivotal role in redesigning client interaction methodologies to achieve a holistic, customer-centric approach. He also held the position of Principal and Vice President of Marketing Innovation, where his innovative strategies significantly advanced the organization's marketing efforts.
Before joining BNY Mellon, Jakub's extensive background includes senior managerial roles at Deloitte Digital Central Europe, where he served as Senior Manager for Digital Transformation. His experience there allowed him to lead dynamic teams focused on implementing transformative digital strategies for clients, helping them navigate the ever-evolving digital landscape. He also contributed as Senior Manager of Innovation Consulting, where he provided strategic insight into fostering a culture of innovation within organizations.
Moreover, Jakub's tenure at T-Mobile Polska (part of Deutsche Telekom) is noteworthy; he held several key positions, including Product Development & Partnerships Manager, Group Business Development & Venturing Expert, Head of Value Added Services Marketing and Content Management, and Head of Multimedia Products Unit. These roles provided him with invaluable insights into the telecommunications landscape, product lifecycle management, and effective strategies for generating value-added services that enhance customer experience.
Education and Achievements
Jakub Weber's academic foundation is both robust and impressive, having earned a Master's degree from the Uniwersytet Ekonomiczny w Poznaniu, renowned for its focus on economic sciences. Additionally, he pursued studies at the Polsko-Japońska Wyższa Szkoła Technik Komputerowych (Polish-Japanese Academy of Information Technology) in Warsaw, which provided him with a strong technical grounding complementing his business acumen.
His educational endeavors have equipped Jakub with the analytical skills necessary for understanding complex market dynamics and technological advancements. This knowledge, combined with his hands-on experience, makes him a formidable force in driving innovation and change in the industries he engages with.
Achievements
Throughout his career, Jakub Weber has made remarkable contributions to the fields of Digital Transformation and Customer Experience. He has successfully designed and implemented comprehensive strategies that not only enhance customer satisfaction but also instill a culture of innovation within organizations. One of his notable achievements is leading successful digital transformation initiatives at prominent firms, resulting in increased operational efficiency and improved client engagement.
Jakub's expertise in innovation management has enabled him to develop and launch groundbreaking products and services, particularly during his time at T-Mobile Polska, where he was instrumental in driving the multimedia products portfolio, establishing the organization as a pioneer in telecommunications.
In every position he has held, Jakub has been recognized for his strategic approach, strong leadership capabilities, and unwavering commitment to delivering exceptional results. His thought leadership and innovative strategies have made a significant impact on his organizations, propelling them to achieve operational excellence and stronger market positioning.
Tags
TMT expert
Financial services
Customer experience
Digital transformation
Innovation management
Product development
Product management
Agile methodologies
Scrum practices
BNY Mellon
Deloitte Digital
T-Mobile Polska
Master's degree
Uniwersytet Ekonomiczny w Poznaniu
Polsko-Japońska Wyższa Szkoła
Marketing innovation
Client experience strategy
Telecoms
Media
Technology
Location
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