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Jaime Ubay
Salesforce Administrator
Professional Background
Jaime Ubay is a seasoned professional in the field of Information Technology, with a robust career spanning various roles and industries. Currently serving as a Salesforce System Administrator at Masergy, Jaime has honed his skills in managing and optimizing Salesforce platforms, ensuring that processes and workflows run smoothly to enhance productivity and customer satisfaction. His extensive experience in technical support and account management across multiple organizations has equipped him with a diverse skill set that aligns perfectly with the evolving demands of IT management.
Before joining Masergy, Jaime demonstrated his exceptional capabilities as an English Language Remote Account Officer at TGK-Asia Consultancy Services. This role allowed him to leverage his communication skills effectively while supporting clients and facilitating smooth operational processes.
Jaime’s journey within the technology sector began at Stream Global Services, where he held several key positions. Initially, as a Technical Support Specialist II for Intuit's QuickBooks Enterprise, Jaime successfully provided assistance to customers, troubleshooting technical issues, and ensuring high-quality service delivery. His exemplary performance fast-tracked him to the Technical Support Representative II role, specifically for the Salesforce.com APAC Queue, where he developed a deep understanding of Salesforce functionalities and customer needs.
Jaime's leadership qualities came to the forefront when he advanced to the positions of Team Manager and, later, Team Leader at Stream Global Services. In these roles, he fostered a collaborative environment, mentoring team members and driving customer satisfaction through excellent service delivery strategies. His ability to lead teams effectively and drive performance metrics has been an asset in every role he has taken on.
Education and Achievements
Jaime Ubay obtained his Bachelor's degree in Information Technology from St. Joseph College of Quezon City. This foundational education has provided him with the necessary technical knowledge and problem-solving skills needed to excel in his career. The combination of a strong educational background with on-the-ground experience has been a cornerstone of Jaime's success.
Throughout his career, Jaime has been recognized for his commitment to continuous learning and professional development. His technical expertise in Salesforce administration is complemented by his certifications, which affirm his knowledge and skills in managing Salesforce-based environments effectively.
Jaime has consistently achieved high customer satisfaction ratings and recognized team performance while working in various capacities. His technology-driven approach and keen eye for process improvement have led to the implementation of operational changes that enhanced efficiency and productivity.
Achievements
Jaime Ubay stands out not only for his technical expertise in Information Technology but also for his remarkable leadership qualities. He has played a pivotal role in transforming team objectives into actionable tasks that promote efficiency and customer satisfaction. Some of his notable achievements include:
- Successfully transitioning teams to new operational procedures that improved response times and customer satisfaction scores significantly while working at Stream Global Services.
- Developed and implemented training programs that enhanced the capabilities of team members, contributing to higher performance and team morale.
- Demonstrated proficiency and problem-solving abilities in high-pressure environments, particularly while serving a diverse clientele at TGK-Asia Consultancy Services and within the Salesforce ecosystem.
- Maintained a dedication to personal and professional growth, regularly pursuing certifications and training in relevant technologies, making him a valuable asset to his employers and clients.
tags':['Information Technology','Salesforce','Team Leadership','Customer Support','Technical Support','Account Management','Cognizant','Stream Global Services','TGK-Asia Consultancy Services','Masergy','St. Joseph College of Quezon City'],
questions':['How did Jaime Ubay develop his expertise in Salesforce administration?','What leadership strategies did Jaime Ubay employ while managing teams at Stream Global Services?','In what ways have Jaime Ubay’s educational background contributed to his professional success in IT?','What challenges did Jaime Ubay face during his transition from technical support roles to leadership positions?','How has Jaime Ubay’s experience at TGK-Asia Consultancy Services enhanced his skills in account management?'],
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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