Lake Mills High School

Office Manager at Gerber Collision & Glass

Lake Mills, Wisconsin

Gerber Collision & Glass

Office Manager

Gates Collision Centers

Customer Service Representative

- Provide excellent customer service to incoming and outgoing phone calls, emails, and in person. Schedule new jobs for the shop floor when new customer purchase orders are received,organize paperwork for pick-up or delivery of customer parts, send out customer invoices, andfollow-up with collections if necessary. Developed new organizational filing system to provide stronger confidentiality for customerowned blueprints and technology. Enter and maintain records of all employees, tax documents, and legal papers. Assisted in creation of company handbook and policies. Calculate time sheets and enter payroll. Maintain accurate financial reports via QuickBooks.

NHMC

Administrative Assistant

- Oversee the arrival and departure of students Help students with physical or behavioral disabilities; lifting, positioning, or moving to and fromwheelchairs. Work with individual students or small groups to build skills and work on academic exercisesapproved by the teacher. Supervised students in the lunchroom and at recess.

Lake Mills Area School District

Special Education Paraprofessional

- Receive incoming calls to set up new claim or assist on established claim. Investigate cause and origin of claim by contacting all parties involved. Request documentationsuch as official accident reports and estimates of damage. Handle and maintain the claimwithin the scope of ability, escalate the claim if required. Assist caller with set up of rentalvehicle, recommendation of body shop, and full explanation of policy and claim determinations. Document all calls, recommendations, and details provided by caller within claim system. Set up Worker’s Compensation claims and escalate to branch for handling.

American Family Insurance

Customer Care Representative

Jaime Foley