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Jacqui Clarke
Senior Executive
Professional Background
Jacqui Clarke brings over twenty years of invaluable experience in leading organizations through transformative customer experience initiatives. Her career is marked by a robust track record of success in senior management roles across diverse sectors, including Higher Education, Health, Local Government, Media and Entertainment, and Telecommunications. With both national and international experience, she has honed her expertise in creating and executing strategic initiatives that enhance customer interactions and engagement.
Currently, Jacqui serves as the Head of Marketing for the Southern Fleurieu Community, Health & Wellbeing Precinct. This ambitious project represents a significant investment of approximately $60 million, aimed at revolutionizing regional health and wellbeing. It is not only set to be a blueprint for future developments throughout regional Australia but also serves to invigorate local economies. Under Jacqui's leadership, the precinct is poised to create 240 new jobs and foster a dynamic, innovative environment designed to optimize service experiences for the local community.
Jacqui's vision extends beyond just enhancing individual health services; it focuses on strengthening the entire community's economic health by establishing the precinct as a hub for problem-solving and entrepreneurial growth. Aiming for a 10% performance increase for 50 local businesses annually, Jacqui is committed to generating 10 new viable startups each year while enhancing the skills of the region's workforce.
Education and Achievements
Jacqui holds a Master of Business Administration (MBA) from the esteemed UQ Business School, a qualification that underscores her business acumen and dedication to understanding complex organizational dynamics. The knowledge and skills she acquired through her MBA program have been instrumental in her ability to drive customer engagement and experience transformation initiatives effectively.
Her prior roles have significantly contributed to her impressive career trajectory. She has held various high-profile positions, including Director of Student Experience at TAFE SA, where she played a pivotal role in enhancing the educational journey for students, ensuring that their experience was both enriching and fulfilling. As a former Senior Executive at Brisbane City Council, Jacqui utilized her skills in strategic planning to ensure the Council's services met the ever-evolving needs of the community.
While serving as the Executive Director of Customer Experience at Health Support Queensland (HSQ), Jacqui was instrumental in refining the customer interaction processes, enhancing service delivery, and fostering a culture that prioritizes patient care. Her tenure at Optus is equally impressive, where she held numerous pivotal roles, including Director of Global Synergies & Operational Excellence, General Manager of Onboarding Retention & Relationships, and National Manager of Relationship Marketing Operations. In these capacities, Jacqui led initiatives that not only bolstered customer retention but also improved operational efficiencies and service quality across the organization.
Achievements
Jacqui's career is dotted with numerous achievements that reflect her commitment to driving customer-centric transformations and fostering regional economic development. Her leadership in the Southern Fleurieu Community, Health & Wellbeing Precinct underscores her ability to spearhead projects that make a significant impact on local communities.
Furthermore, Jacqui's strategic vision for the precinct includes enhancing community health through innovative health and wellbeing services, thereby positioning it as a model for future community-driven health initiatives. Her focus on collaboration is evident in the precinct's goal to function as a meeting place for local problem-solving while stimulating economic activity.
Jacqui's holistic approach blends her expertise in customer experience with a genuine commitment to community engagement, resulting in initiatives that uplift the entire region and provide tangible benefits to its residents.
tags':['Customer Experience','Transformation Leadership','Health and Wellbeing','Regional Development','Service Optimization','Marketing Management','Community Engagement','Economic Growth','Entrepreneurship','Business Development'],
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