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Jacqueline Terry
Senior Director | Head Of Global Operations | Customer Support | Market Expansion | Go-To-Market Strategy | Business Development | Consumer Goods | SaaS
Jacqueline (Burciaga) Terry is an accomplished professional currently on maternity leave, serving as Chief of Staff with the title "My Children".1 Her LinkedIn username is jacqueline-burciaga.
Professional Background
Jacqueline Terry has an extensive career in support operations and global business expansion. She has held several key positions, including:
Senior Director and Head of Global Operations:: Terry has expertise in customer support, market expansion, and go-to-market strategy, particularly in the consumer goods and SaaS industries.
Support Operations Director:: She has demonstrated proficiency in process management, call centers, and operational planning within the consumer electronics sector.
Global Expansion Specialist:: Terry has successfully launched products in 20 countries worldwide, showcasing her ability to navigate international markets.
Skills and Expertise
Jacqueline Terry's skill set includes:
- Relationship development
- Business analysis
- Problem resolution
- Support tool automation
- Voice of the customer
- Department budget planning
- FDA and regulatory policies
- Reverse logistics
- Customer satisfaction
- Go-to-market strategy
Education and Additional Roles
- Bachelor of Fine Arts (BFA) in Design and Technology from the San Francisco Art Institute
- Owner and consultant at JB Terry Consulting
Previous Employment
Terry has held managerial positions at notable companies:
- JUUL Labs
- PAX Labs, Inc.
- Program Manager, Consumer Services at Google
Colleagues have praised Jacqueline for fostering a collaborative team environment and being open to improvement.1
