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Jacopo Facchetti
Flagship Store Director at Bulgari (LVMH Group)
Professional Background
Jacopo Facchetti is a dynamic and highly skilled manager with over 10 years of extensive retail management experience. Currently serving as the Flagship Store Director at Bulgari, he plays a crucial role in shaping customer experience and ensuring exceptional service at one of the world’s leading luxury brands. Jacopo's career trajectory reflects a consistent emphasis on sales leadership, coaching, and fostering teamwork among boutique teams while achieving outstanding sales results.
With a deep understanding of the luxury retail landscape, Jacopo has successfully navigated through various managerial roles, honing his skills in customer service excellence and operational oversight. As a former Retail Manager in Mexico for Bulgari, and previously in management roles at industry giants such as DOLCE&GABBANA, Geox, and PUMA, he has demonstrated his ability to adapt and thrive in a fast-paced and competitive environment. His commitment to delivering an exceptional brand experience has garnered significant accolades within the organizations he has been a part of.
Education and Achievements
Jacopo began his academic journey by earning a Bachelor of Business Administration (BBA) from the prestigious Universidad Tecnológica de México. This foundational education provided him with essential skills in business management and administration, which he has effectively utilized throughout his career in retail management.
Adding to his strong business acumen, Jacopo pursued specialized training through various esteemed institutions. He attended the Gemological Institute of America (GIA), where he studied Jewellry Essentials, Diamond Essentials, and Colored Stone Essentials, further enhancing his expertise in luxury goods and gemstones which are critical in his current role at Bulgari. Moreover, he deepened his knowledge of luxury timepieces at the FHH Watchmaking Academy, acquiring valuable insights into the artistry and craftsmanship that go into high-end watches.
Notable Achievements
Throughout his career, Jacopo has amassed a wealth of accomplishments that highlight his expertise in retail management and customer engagement. At Bulgari, he has successfully led boutique teams to exceed sales targets consistently, ensuring that every customer interaction embodies the luxurious and personalized experience that the brand is known for.
His leadership style is characterized by a hands-on approach; Jacopo actively coaches his team members, providing them with the knowledge and skills they need to thrive in their roles. His mentorship has not only fostered individual growth among his team members but has also cultivated a collaborative and energetic work environment. This commitment to team development has led to an elevated level of service for customers, reinforcing Bulgari's reputation as a leader in the luxury retail sector.
As a Store Manager at DOLCE&GABBANA S.r.l, Jacopo played an instrumental role in driving store performance and elevating brand visibility within the marketplace. His ability to create compelling merchandise displays, along with implementing effective marketing strategies, directly contributed to significant sales growth during his tenure. His previous experiences managing stores for high-profile brands like Geox and PUMA solidified his expertise in customer insight and market trends, positioning him as a resourceful and effective leader within the retail space.
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