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Jacob Friedman
Staff Customer Success Architect at HashiCorp
Jacob Friedman is a solution-driven professional known for enhancing tech infrastructure teams' productivity and profitability through effective project management and team leadership. With a background in strategic project planning, vendor management, and process improvement, he excels in conducting technology needs assessments, cultivating partnerships, and garnering buy-in. Jacob's expertise lies in researching, report writing, and developing best practices for analytical problem-solving.
Jacob has a diverse educational background, with studies in Proficiency in Hindi at AIIS and a Bachelor of Arts in South Asian Languages and Civilizations with a focus on Political Science from the University of Chicago.
His professional journey includes roles at HashiCorp, where he worked as a Staff Customer Success Architect and previously held positions as Lead Technical Account Manager, Senior Technical Account Manager, and Enterprise Technical Account Manager. Prior to HashiCorp, he served as Customer Success Team Manager at MemSQL, Success Engineering Lead at BaseCRM, and in various roles at The Brookings Institution, The Next Web, Epic, and other organizations.
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