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Jack Ingram
Chief Information Officer at WECU | 2023 American Banker - Innovator of the Year
Jack Ingram is the Chief Information Officer at WECU (Whatcom Educational Credit Union), a $2.7 billion-asset credit union based in Bellingham, Washington.13 He joined WECU in 2017 and has over 24 years of experience in the financial services sector.4
Ingram was recognized as one of American Banker's Innovators of the Year in 2023 for his creative and strategic use of fintech partnerships to improve WECU's technology and customer satisfaction.1 Some of his notable achievements include:
- Improving WECU's mobile app functionality and overall digital banking experience.1
- Partnering with 17 fintech firms to enhance various aspects of WECU's services.1
- Implementing a "Marketplace" within the WECU app.1
- Raising the credit union's Net Promoter Score (NPS) from 27 to 73 between 2019 and 2022.1
Ingram grew up in eastern Oregon and attended Western Oregon University in Monmouth.1 He is known for his innovative approach, challenging the status quo, and always looking for ways to improve.1 His leadership style emphasizes collaboration between business units and technology teams to drive change within the organization.2
