Ivy Chan

Ivy Chan is a Customer Engagement & Design Consultant at IBM, where she focuses on enhancing user experiences and customer interactions through design thinking and innovative solutions. Her role involves leading initiatives that integrate user-centered design principles into business strategies, aiming to improve overall customer satisfaction and engagement.

Professional Background

• Current Position: Customer Engagement & Design Consultant at IBM.
• Previous Experience: Ivy has held significant roles in various organizations, including serving as a Senior Supervisor at MaritzCX, where she was involved in data management for the Asia-Pacific region.

Education

Ivy Chan has a background in psychology and design, which supports her expertise in user experience (UX) research and product ownership. She is known for her ability to blend psychological insights with design methodologies to create effective solutions for clients.12

Skills and Expertise

• Design Thinking: Ivy utilizes design thinking frameworks to address complex challenges, focusing on user outcomes and collaborative problem-solving.
• User Experience (UX): She specializes in UX research and UI design, leveraging her educational background to inform her design processes.1

Ivy Chan's work at IBM reflects a commitment to improving customer interactions through thoughtful design and strategic engagement initiatives.