Iveta Masrnova is a highly skilled and experienced Head of Department with deep expertise in customer service and contact center management. She has a background in Social Work, having completed her Master's degree at Univerzita 'Konštantína Filozofa' v Nitre. Over the years, Iveta has honed her skills through various certification programs, including Quality Management Systems, Internal Auditor EN ISO 9001:2015 and EN ISO 19011:2018, Lean II Value Stream Management, and Management Systems: TQM, Lean and Six Sigma.

Iveta has held leadership roles in diverse organizations, including VÚB banka, OTP Banka Slovensko, ZUNO Bank AG, and DÔVERA zdravotná poisťovňa. Her work has helped to stabilize teams, recruit and train staff, develop process improvements, and optimize operations for outstanding efficiency. She is highly regarded for her excellent communication skills and her ability to connect with people and motivate them to achieve their goals.

One of the things that Iveta enjoys most about her work is building and leading strong, effective teams. She is very proud of the excellent team she has built at VÚB banka, and is happy to connect with anyone interested in joining them in Poprad. Iveta is always looking for ways to improve processes and advance her knowledge, and actively seeks collaboration and feedback from her colleagues.

In her current role, Iveta manages the Contact Center team at VÚB banka, where she has created a culture of respect, support, and continuous learning. She is always available to her team members, and takes pride in helping them to grow and advance in their careers. Her work is highly satisfying, as she enjoys the opportunity to solve customer problems from the comfort of her home and help clients achieve satisfaction.

Overall, Iveta Masrnova is a highly accomplished and deeply committed professional with a wealth of expertise in customer service, contact center management, process improvement, and team building. She is an asset to any organization she works with, and is always looking for new ways to make a meaningful contribution to the success of her company and its customers.