Ivan Tzonev

Ivan Tzonev is an experienced Technical Lead and Service Management Architect with a strong background in the information technology and services industry.

His expertise includes IT Service Management On-boarding with a focus on ITIL Processes and various ITSM Tools such as ServiceNow and HP ServiceManager.

He is skilled in working with Monitoring Solutions and has in-depth knowledge of AWS, Azure, Google Cloud, and Workplace technologies.

Ivan is proficient in programming languages like C++ and Python, and he has experience with Kubernetes, Docker Containers, Application management, and IOT Devices.

He holds certifications in Project Management Expertise, Business Process Improvement, Agile, DevOps Methodology, and is familiar with tools like JIRA, GitHub, and Confluence.

Additionally, he is a Certified Mini-MBA (Master of Business Administration) and has a Master of Technology (M.Tech.) degree in Computer and Information Sciences and Support Services from Technical University Sofia.

Ivan Tzonev has worked in various roles including Senior Cloud Technical Consultant at CloudHealth by VMware, PDXC Technical Onboarding Engineering Lead at DXC Technology, Service Management Tools & Processes Architect at Hewlett Packard Enterprise, and EMEA Crisis Manager at Hewlett Packard Enterprise.

His work history also includes positions such as Strategic Incident Management at Hewlett Packard Enterprise, HP Incident Management at BP, IT Service Technical Lead at Adecco UK, IMAC Administrator at Adecco UK, Senior Technical Support Analyst at Adecco UK, IT Service Desk Agent at Adecco UK, and Electrical service – Junior Electrical Engineer at KCM AD.