Isabel Alcantara

Isabel Alcantara is a seasoned professional with twenty-eight years of successful experience in Customer Service and support. She excels in Account maintenance, problem-solving, trouble-shooting, sales staff support, and implementing proactive procedures to prevent service failures. Isabel is completely bilingual in Spanish and English, possesses solid computer skills including Microsoft Excel, Word Perfect, and PowerPoint, and has the ability to train and motivate employees. She has a proven track record of decreasing abandoned calls from 13% to 5% and reducing error ratios from 5% to 2%. Isabel's specialties lie in Team Building, and she has a strong educational background in IBM Data Entry Processing from MBTI Training Institute.