Iryna Smyk

Iryna Smyk is the Customer Support Manager at Grammarly.13 She has demonstrated experience in the customer service industry and has worked on improving support processes and troubleshooting complex customer issues.3

In her role at Grammarly, Iryna has been involved in implementing and utilizing enterprise search tools to enhance the efficiency of customer support operations. She has praised the effectiveness of Glean, an AI-powered search tool, in helping her team find important product information and speed up the process of troubleshooting customer problems.12

Iryna's professional background includes:

• Expertise in management, communication, and strategic planning
• A focus on ensuring project success in her work
• Education from Kyiv National Economics University3

Her LinkedIn profile can be found under the username "irasmyk".3 As a customer support professional, Iryna has emphasized the importance of efficient information retrieval and the value of AI-powered tools in improving productivity and customer assistance capabilities.12