Irka Pawłowski

Chief Marketing Officer at Livespace - Sell Smarter

Irka Pawłowski is a tenacious and collaborative VP Customer Experience & Digital Infrastructure Delivery professional with over 15 years of experience in Finance, IT, and Outsourcing Sectors.

She is known for delivering innovative user-centered solutions, RPA implementations, and fostering stakeholder alignment and data-driven decision-making.

Irka has a strong technical background with a deep understanding of systems & end-to-end customer experience use-cases, and she excels in Agile & Lean implementations, team building, and best-practice integration.

Some of her notable accomplishments include designing banking customer experience strategies recognized by Deloitte Digital, leading a Risk Division Digital Transformation Project, and reviving a stagnant CRM-build project across multiple markets.

She has expertise in Digital Transformation, CRM, Knowledge Management, Customer Experience (UX), Finance, Banking Fintech, AdTech, MobileTech, B2B & B2C SaaS & Enterprise solutions, Sales & Marketing, Operations, Tech, Business Intelligence, Continuous Improvement, Data Management/Architecture, Microservices, and Disruptive technologies like AI, Blockchain, and Chatbots.

Her skills encompass Risk & Regulatory Management, Stakeholder Management, Unit C-level, Business & Technical interests, Cross-functional team management, Agile methodologies, Scrum, Lean, MVP, Project & Product Management, Training & Development, Change Management, Financial Reporting & Management, Tech & Process Audit, Governance, process optimization & automation.

Educationally, Irka Pawłowski studied Bachelor of Arts, Honours Spec. Linguistics, with a Minor in Philosophy at the University of Ottawa / Université d'Ottawa.

Her professional experience includes roles such as Chief Marketing Officer at Livespace, Personal Strategic Consultant to the CRO at ING Poland, Independent Strategic Management Consultant, Marketing Director at Codewise.com, Google Acquisitions Marketing Operations Lead at EPAM Systems, Content Marketing Lead at Capgemini, and various other positions focusing on marketing, communications, consultancy, and network coordination.