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Iliana Gaffney
Engagement Manager at DocuSign
Iliana Gaffney is an accomplished professional with a solid educational background and extensive experience in business administration, customer success, services management, and project management.
She holds a Master of Business Administration (MBA) degree in Business Administration and Management from Boston University Questrom School of Business and a Bachelor of Arts (BA) degree in Economics from Saint Michael College in Colchester, VT, USA.
Iliana has held key positions at reputable organizations, currently serving as an Engagement Manager at DocuSign. Previously, she has excelled as the Director of Customer Success EMEA and the Director of Professional Services at Ellucian. Before that, she held leadership roles as the Head of Client Services and Client Services Manager at CampusIT. She also gained valuable experience as a Project Manager at both CampusIT and Marsha M Morris & Associates Intl.
