Ibrahem Zayed

Ibrahem Zayed is a dedicated Customer Support Wizard with a keen interest in learning new technologies, assisting others, and advancing his career. He has a background in customer support roles at SonyUK, where he served as a representative, Customer Relations Officer, and Team Leader. Currently, Ibrahem works as a software support engineer at Trilogy, offering exceptional support for a variety of products that leverage cutting-edge technologies to provide innovative solutions to clients.

Ibrahem Zayed excels in customer, partner, and client success, along with internal and external process enhancements. He is known for being outspoken, data-driven, and receptive to fresh ideas. His expertise lies in Windows, Linux, and macOS server administration, SaaS, hosted and on-premises products, networking, cloud services (AWS), as well as databases such as MySQL and PostgreSQL. Additionally, he is proficient in languages like Java, C#, Python, JavaScript, HTML, CSS, and working with JSON and REST APIs.

Apart from his professional pursuits, Ibrahem enjoys indulging in good meals and immersing himself in gaming worlds, where he triumphs over numerous foes. He pursued his education in Bachelor's of Software Engineering within the field of Computer Science at Higher Technological Institute. Throughout his career, he has held roles such as Customer Champion at Zapier, Application Support Engineer at Trilogy, Account Supervisor at Sykes Enterprises, Incorporated, and Customer Service Representative at the same organization.