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Ian Robson
IT Senior Service Delivery Manager experienced in ITIL v3 & SIAM transformation
Ian Robson is a seasoned IT professional with 18 years of experience in Senior Service & Project Management roles within Commercial and Government sectors, specializing in Digital & SIAM transformation.
He is known for his strong leadership skills in managing multi-discipline support teams effectively, ensuring positive customer and end-user outcomes. Ian has a solid background in stakeholder management, fostering positive relationships with senior managers, customers, and vendors.
Ian has a strong track record of leading large multi-disciplinary teams supporting approximately 200,000 users and overseeing IT projects in complex, multi-customer environments. His expertise also includes implementing ITIL processes in Service Integration & Management frameworks, particularly in a government setting.
With a Upper Second Honours Degree from The Open University, Ian Robson has a strong educational foundation. He also studied at Moorside Comprehensive earlier in his academic journey.
Ian's professional journey includes roles such as Senior Service Manager at the Department for Work and Pensions (DWP), OSM Senior Service Delivery Manager at DXC Technology, OSM Senior Service Delivery Manager at Hewlett Packard Enterprise, Head of Customer Support at HP, Service Delivery Manager at HP, Availability & Capacity Manager at Electronic Data Systems, and WINTEL Server Support Team Leader at Electronic Data Systems.
